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Brown, Stanley A.
Customer Relationship Management: Strategic Imperative in the World of E-Business
Somerset, New Jersey, U.S.A. John Wiley & Sons Inc 2000 0471644099 / 9780471644095 Hardcover Fine Near Fine Book Signed by Author(s)
2nd printing, signed, dated march 2001 and inscribed " best wishes " by the author
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Brown, Kenneth A.
Browne, Gerald A.
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